General

My Order

• Where’s my order?
• Will I receive an order confirmation?
• Can I cancel my order?
• My discount code isn’t working
• Where can I redeem my discount code?
• I'm struggling to place an order, what should I do?

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Our Delivery Services

• What delivery options are there?
• What happens if nobody is home?
• I don’t know the correct postcode to my delivery address
• Can I get delivery today?
• Can you deliver to a PO box?
• Can you deliver to a hotel or university?

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Product Detail & Add-ons

• How long will my flowers last?
• My flowers arrived floppy
• Do flowers arrive in a box?
• Do flowers arrive pre-arranged?
• Why are my flowers closed in bud?
• Can I be romantic and send flowers anonymously?

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Account & Security

• I want to close my account, what do I need to do?
• Is it safe to use ‘My Account’?
• I have an account but cannot reset my password
• How can I add or change an address?
• I’ve forgotten my password
• How do I register?

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