Conor

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  • Is it safe to use ‘My Account’?

    While no site is 100% secure, all ‘My Account’ and ordering pages are encrypted to ensure all your personal information is kept as secure as possible. You can identify this when ‘https’ appears in ...

  • Will I receive an order confirmation?

    Yes! Once you have placed your order we will send confirmation of all the details to the email address you have provided. This can sometimes take up to 10 minutes.

  • I have an account but cannot reset my password

    If you signed up before June 2017, you’ll need to set up a new account, sorry!

  • Can I cancel my order?

    We usually require 48 hours notice prior to your delivery date so we can make sure your order is not dispatched.

  • How can I add or change an address?

    Once logged in, click ‘My Address Book’ and navigate to ‘Add new contact’. You will then be asked to fill in the details which you can save securely for next time you order.

  • My discount code isn’t working

    With all our discounts, we exclude Interflora, Help for Heroes, Good Housekeeping, Prima and International collections. If you have not included a gift from these collections, check the T’s & C’s o...

  • I’ve forgotten my password

    Don’t worry, click the ‘Reset Password’ link on the My Account login page.

  • Where can I redeem my discount code?

    Once you’ve picked out your gifts and added them to your basket, just look for the ‘Apply Promo Code’ box at checkout. Pop your discount code in there and hit ‘Apply Code’ — your savings will be ap...

  • How do I register?

    To sign up, visit the my account sign up page and create an account.

  • What’s ‘My Account’?

    My Account is a great way to store all your order details when placing a delivery with us. It makes placing future orders much faster and it provides a reference to your complete order history. My ...